Client
TidyTask
Cleaning Services Operations Platform
A cleaning services marketplace rebuilt as a full operating system across customer booking, cleaner work, payments, GPS proof, support, finance, payouts, reporting, and admin control.
Snapshot
Project snapshot.
The fast read on what the platform is, who it serves and what was delivered.
Country
Australia
Year
2026
Platform
Admin portal + iOS/Android app
Users
Customers, cleaners, support, finance, and admins
Scope
Booking, payments, GPS, proof, payouts
Scope markers
The brief
What needed to change.
TidyTask needed to handle the real operating shape of cleaning work, not just collect a booking request. Customers needed a guided way to define the job, review price, choose a cleaner, pay, track progress, review proof, and ask for help when something needed attention.
Cleaners needed a professional work path for setup, coverage, applications, onsite attendance, proof, chat, earnings, and payout readiness. Behind both mobile journeys, the operations portal needed to give support, finance, and admin teams the context to manage exceptions without guessing.
Cleaners needed a professional work path for setup, coverage, applications, onsite attendance, proof, chat, earnings, and payout readiness. Behind both mobile journeys, the operations portal needed to give support, finance, and admin teams the context to manage exceptions without guessing.
The challenge
What made it complex.
The challenge was turning a high-trust service workflow into software without losing the controls that make a marketplace safe to run.
Bookings needed real job context
Cleaning work depends on property details, service scope, timing, access notes, photos, supplies, pets, and instructions. The booking flow had to collect that context without feeling heavy.
Trust needed backend-owned rules
Pricing, payment, assignment, booking status, cleaner access, GPS checks, and proof needed to be controlled by the backend, not left to mobile screen behaviour.
Cleaners needed a proper work path
Cleaner setup, working areas, service coverage, applications, job plans, onsite start, proof, finish controls, chat, earnings, and payouts all had to work as one journey.
Support and finance needed evidence
Internal teams needed booking, issue, chat, proof, payment, refund, payout, notes, deletion request, and audit context before taking action.
What we built
The operating system delivered.
Webits built a Django API, React operations portal, and React Native mobile app for customer booking, cleaner work, payment-gated assignment, GPS attendance, proof, issues, chat, notifications, finance, payouts, audit, and role-based staff access.
Marketplace workflow
Customer booking and quote flow
Customers create cleaning jobs through a guided mobile journey for property details, service scope, add-ons, access, timing, photos, notes, and backend-calculated pricing.
Cleaner marketplace and work execution
Cleaners can complete setup, define service coverage, browse suitable jobs, apply, manage assigned work, start onsite with GPS, upload proof, and finish through a controlled flow.
Trust and payments
Payment-gated assignment lifecycle
Cleaner assignment is tied to payment state, so cleaner access, booking status, and customer confirmation move through backend-owned rules.
Issue, support, rework, and chat operations
Issue reports, photos, support review, rework paths, customer-cleaner chat, and internal support context keep exceptions visible instead of scattered across messages.
Operations portal
Admin command centre and operational modules
The React portal gives staff command-centre queues, bookings, issues, chats, reports, cleaners, customers, catalogue, access, deletion requests, finance, payouts, and audit.
Finance, payout readiness, and audit control
Finance users can inspect payment state, refund context, platform fees, cleaner earnings, payout blockers, manual payout states, and audit history from the same system.
Technical foundation
The technical foundation.
Built on a stable stack for marketplace operations, mobile field work, payment flows, support control, and financial review.
Backend
- Python
- Django
- Django REST Framework
- Simple JWT
Frontend
- React
- TypeScript
- Vite
- TanStack Query
Database
- PostgreSQL
- Psycopg
- Django ORM
- Relational data model
Mobile
- React Native
- iOS and Android app
- Stripe React Native
- Native geolocation
Integrations
- Stripe
- Stripe Connect
- Google Places
- OneSignal
Deployment
- Docker
- NGINX
- Managed cloud hosting
- SSL/TLS
What changed
The result of the rebuild.
TidyTask moved cleaning work into a controlled marketplace system, giving customers, cleaners, support, finance, and admin teams a clearer way to move each job forward.
Cleaning work became a controlled marketplace flow
Booking intake, cleaner applications, assignment, field work, proof, support, finance, and completion now move through one system instead of loose coordination.
Cleaner assignment became safer
Payment state, booking status, selected cleaner access, and customer confirmation are coordinated through backend rules before the job moves forward.
Each job gained clearer evidence
GPS attendance, proof photos, chat, issue reports, support notes, and audit history give the business a stronger record of what happened.
Support had better context before acting
Issues, chats, proof, booking state, customer context, cleaner context, and support notes sit together before staff resolve or escalate a case.
Finance gained a proper review layer
Payments, refunds, platform fees, cleaner earnings, payout blockers, manual payout states, and audit history became visible from the operations portal.
Cleaners got a professional work cockpit
Cleaner setup, availability, job browse, applications, onsite workflow, proof, chat, earnings, and payout readiness now sit in one mobile experience.
The platform became easier to operate
Owner, operations, support, finance, and read-only staff roles each get clearer access to the controls and records they need.
System Views
Visual walkthrough across the system.
The clearest screens, system states, and support visuals behind the work.
Command Centre
Booking queue
Booking operations detail
Proof and job timeline
Issues queue
Issue detail
Chats inbox
Chat detail
Reports overview
Cleaner supply
Cleaner detail
Customer accounts
Customer detail
Finance payments
Payment detail
Payouts control
Payout detail
Catalogue pricing
Users and access
Account deletion requests
Deletion request detail
Audit log
Audit detail
Customer home
Booking service selection
Customer booking detail
Cleaner applications
Customer job plan
Customer chat
Customer jobs list
Customer account
Saved properties
Payment methods
Notifications
Support
Cleaner home
Browse jobs
Cleaner work list
Cleaner booking detail
Cleaner job plan
Cleaner chat
Cleaner earnings
Cleaner account
Business profile
Availability
Payout setup
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Next Step
Need software that turns messy service operations into a clear system?
Webits builds custom apps, portals, and operational platforms for businesses that need real workflow logic, not a thin frontend over manual work.