Client
Merciful Group
Digital Giving and Operations Platform
Webits designed and evolved a digital giving and operations platform for Merciful Group that brings ecommerce-level speed to modern charity giving across mobile, web, and internal operations.
Snapshot
Project snapshot.
The fast read on what the platform is, who it serves and what was delivered.
Country
Australia
Year
2023
Platform
Website, admin portal, iOS and Android app
Users
Donors, fundraisers, staff, and admins
Scope
Donations, checkout, recurring giving, operations
Scope markers
The brief
What needed to change.
Digital giving was behaving like a set of isolated forms. A donor could support one campaign, complete one payment, then repeat the same effort again if they wanted to give across more than one cause.
The brief was to make giving work like a modern product: campaign discovery, quick donation, cart, checkout, recurring support, receipts, and donor history working across app and web, while internal teams kept control over campaigns, donations, bank transfers, fundraisers, invoices, and reporting.
The brief was to make giving work like a modern product: campaign discovery, quick donation, cart, checkout, recurring support, receipts, and donor history working across app and web, while internal teams kept control over campaigns, donations, bank transfers, fundraisers, invoices, and reporting.
The challenge
What made it complex.
The challenge was not only payment processing. It was redesigning the donor journey and the operating model behind it so giving could move quickly without creating operational mess.
Giving was fragmented by campaign
Traditional donation journeys pushed donors through one cause at a time, which made multi-campaign giving slow and repetitive.
Mobile donations needed real payment depth
The app could not behave like a simple browser redirect. It needed saved cards, secure payment handling, confirmation states, and donor trust inside the mobile journey.
Repeat donors needed continuity
Donation history, receipts, saved payment methods, recurring support, and subscription details had to stay connected across app and web accounts.
Operations still needed control
Campaigns, donors, subscriptions, bank transfers, fundraisers, invoices, and reports all needed structure behind the public giving experience.
What we built
The operating system delivered.
Webits built and evolved a Django and React Native platform covering public donation journeys, direct in-app giving, multi-campaign cart checkout, recurring donations, saved payment methods, donor accounts, supporter fundraisers, bank transfers, invoices, reporting, and internal campaign operations.
Donor experience
Donor mobile app
The React Native app gives supporters campaign discovery, quick donate, direct payment, donation history, subscriptions, fundraisers, and account tools in one product.
Multi-campaign cart and checkout
Donors can add multiple campaigns to one basket and complete one checkout, bringing commerce-style donation behaviour into charity giving.
Public platform
Public donation website
The Django-rendered website supports campaign archives, campaign detail, cart, checkout, recurring checkout, account areas, and specialised giving paths.
Recurring support and donor accounts
Saved payment methods, donation records, invoices, recurring donation states, and subscription views give repeat donors a clearer ongoing relationship with the platform.
Operations
Admin operations portal
Internal teams manage donations, donors, campaigns, subscriptions, bank transfers, fundraiser states, delivery requests, and donation reporting from the portal.
Fundraisers, invoices, and reporting
Supporter-led fundraisers, invoice generation, email delivery, bank-transfer workflows, and export-ready reports sit inside the same operational system.
Technical foundation
The technical foundation.
Built on a stable stack for donor apps, public checkout, payment operations, recurring giving, reporting, and deployment.
Backend
- Python
- Django
- Django REST Framework
- Celery
Frontend
- Django templates
- Server-rendered public site
- Server-rendered admin portal
- Responsive web UI
Database
- PostgreSQL
- Redis
- Django ORM
- Relational data model
Mobile
- React Native
- iOS and Android app
- JWT authentication
- Native device flows
Integrations
- Stripe PaymentIntents
- Google Identity Services
- OneSignal
- SMTP email
Deployment
- Vultr
- Linux server
- Gunicorn
- NGINX
What changed
The result of the rebuild.
The platform gave Merciful Group a faster digital giving model and a stronger operational layer behind it, supporting online donation growth while making repeat giving and internal control easier to manage.
Donors can give faster across app and web
Campaign discovery, quick donate, checkout, saved payment methods, and confirmation states now work as part of one connected giving experience.
Multi-campaign giving became practical
The cart and checkout model lets supporters give across several causes in one transaction instead of repeating the same payment flow for every campaign.
Repeat giving became easier to manage
Recurring donations, saved cards, donation history, invoices, and subscription detail give donors a clearer path back into ongoing support.
Supporter fundraising became a product layer
Fundraiser creation and management moved into the platform, giving supporters a structured way to launch campaigns while the organisation keeps oversight.
Internal teams gained operational control
Donations, donors, subscriptions, bank transfers, campaigns, fundraisers, delivery requests, and reporting sit in one controlled admin environment.
Finance and reporting became connected
Invoices, email delivery, donation reports, CSV exports, and bank-transfer workflows now connect back to the same donation and donor records.
The platform supported major online donation growth
Over a 4-5 year period, online donations processed through the platform grew from approximately $50k per year to around $10m per year as the product matured.
System Views
Visual walkthrough across the system.
The clearest screens, system states, and support visuals behind the work.
Home dashboard
Quick Donate
Quick Donate — recurring
Subscription payment
Water Well campaign
Donation added to bag
Donation bag
Payment details
Payment summary
Donation confirmation
Donation receipt and invoice
Donation detail
Zakat Al-Fitr campaign
Automate your giving campaign
Account screen
Subscription details
Start a fundraiser
Create fundraiser form
Zakat calculator
Zakat calculation result
Homepage hero
Homepage about and impact story
Homepage trending campaigns
Homepage urgent appeals
Homepage automated giving
Homepage trust policy
Homepage community fundraising
Homepage latest updates
Campaign archive
Campaign catalogue grid
Food Pack Lebanon campaign detail
Water Well Pakistan campaign detail
Zakat calculator hero
Zakat calculator flow
Admin dashboard
Donation detail
Campaign edit
Donor detail
Donation report summary
Bank Transfers
Fundraiser detail
Delivery Requests
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Next Step
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